At East Mark Online Seller we want you to be fully happy with your purchase. If for any reason you are not satisfied, you can return your item within 15 days of delivery.

How the 15 days work
The 15 day period starts from the day your order is delivered to you. Any return request made after 15 days will not be accepted.

Condition of the item
The item must be unused, in its original condition and in the original packaging with all tags, manuals and accessories included. Items that are damaged, used or missing original packaging cannot be returned.

How to start a return
Contact our support team through the website or email us with your order number and the reason for return. Our team will guide you through the next steps and share the return address with you.

Shipping the item back
Once your return is approved, pack the item safely and send it to the address provided by our team. We recommend using a trackable courier service so the item reaches us safely.

Refund process
After we receive and check the item, we will confirm if it meets our return conditions. If approved, your refund will be processed within a few working days to your original payment method or as store credit, whichever you prefer.

Items that cannot be returned
Some items such as used appliances, items with broken seals or products damaged due to misuse are not eligible for return. Please check the product page for any specific notes about that item.

Wrong or damaged item received
If you received a wrong item or a damaged product, please contact us within 48 hours of delivery with photos of the item. We will replace it or refund you without any extra charges.

Need help
If you have any questions about our return policy, feel free to reach out to our support team anytime. We are happy to help you.