Easy 15 day returns

Who can return an item

You can ask for a return within 15 days from the day your order is delivered. To be accepted, the item must be:

• Unused and in the same condition you got it
• In its original box or packing, with all tags and parts
• Sent with your order number or receipt

Items we cannot take back

• Beauty and personal care items that have been opened
• Items that were damaged after delivery or used
• Items bought on final sale, if the product page says so

Damaged or wrong item

If your item arrives damaged, broken or different from what you ordered, please tell us within 48 hours of delivery. Send us your order number and a few clear photos. We will send you a replacement or give you a full refund, and you will not pay for the return.

How to return an item

1. Contact us through our Contact page with your order number and the reason for the return.
2. We will reply with the return address and simple steps.
3. Pack the item safely and send it back to us.
4. Once we receive and check it, we will tell you if your refund is approved.

Refunds

When your return is approved, we send the refund to your original payment method within 5 to 7 working days. For cash on delivery orders, we refund by bank transfer or mobile wallet. Delivery charges are not refunded unless the item was damaged or wrong.

Exchanges

Need a different size or colour? Contact us within 15 days and we will help you exchange it, as long as the new item is in stock.